Health care is available to students and their immediate families through Student Health Services. Student Health is a division of the Department of Family and Community Medicine at Milton S. Hershey Medical Center, Penn State College of Medicine.
The mission of Student Health is to provide prompt, HIPAA-compliant, comprehensive primary health care that exceeds our patients’ expectations. We provide a compassionate environment of inclusion and respect to our diverse and spirited student population. We are proud to serve and support our students, their spouses and children throughout each student’s tenure at Penn State College of Medicine.
Services and Providers
Student Health offers primary health care to all medical, graduate, physician assistant and nursing students enrolled at the College of Medicine. These services are also available to each student’s spouse and children.
Beth Wallen, MD, MPH, is the director of Student Health. She and a panel of MDs, DOs, CRNPs and PAs actively participate in the care and support of College of Medicine students. These advanced practice clinicians have involvement with neither students’ academic advancement nor their clinical evaluations. The office staff includes Allie Ludwig, administrative associate, and Patty Hamner, senior LPN, who are dedicated to assist with students’ needs.
Student Health offers in-person and on-demand/virtual visits that include, though are not limited to, acute and chronic care for medical issues; preventative care, including gynecological exams; family planning; and well-child visits. Referrals to specialists are provided when necessary following a visit with a student health provider.
Office hours: 8 a.m. to 4:30 p.m. weekdays
Scheduled appointments are available as follows:
- Mondays: 8 a.m. to 4:30 p.m. (later appointments are offered until 6:30 p.m.)
- Tuesdays: 8 a.m. to 4:30 p.m.
- Wednesdays: 8 a.m. to 4:30 p.m. (later appointments are offered until 6:30 p.m.)
- Thursdays: 8 a.m. to 4:30 p.m.
- Fridays: 8 a.m. to 4:30 p.m.
- Saturdays: 8 a.m. to noon (appointments are provider-dependent)
To schedule an appointment, call 717-531-5998.
Acute appointments are available on a first-come, first-served basis. It is recommended to call early for a same-day appointment. Leave a message if no one is available to answer; listen and follow the voice prompts. The call will then be returned during business hours.
After clinic hours and weekends, health care concerns are forwarded to the hospital nurse triage system. If the nurse triage system has concerns, they are forwarded to the family medicine physician on call.
The closest urgent care center is MedExpress, 565 E. Chocolate Ave., Hershey, PA 17033. Their normal hours are 8 a.m. to 8 p.m. daily (closed Christmas Day). Their phone number is 717-533-4935.
PSU SHIP through United Healthcare is in-network. No co-pay is required. However, the $250 deductible must be met. After the deductible is met, visits are covered at 90% to a maximum of $1,300 out-of-pocket. A referral is not necessary.
MedExpress accepts most major insurance; in-network status may vary by state and center. To verify whether a particular insurance is participating with MedExpress, check their website.
For information regarding a specific plan and coverage, students should contact their insurance provider directly.
Student Health is located at Penn State Health Medical Group – Fishburn Road Specialties, 845 Fishburn Road, Hershey, PA 17033.
The Penn State Health on Demand Shuttle provides transportation to Penn State Health sites in Hershey. Students may book a ride with the shuttle by calling 717-599-6376 or scheduling via ondemand.transloc.com/ride (registration required). The shuttle runs Monday-Friday from 5:30 a.m. to 11 pm.
What Will the Service Cost?
The student’s insurance will be billed for the cost of their Student Health visit. If insurance does not cover the visit, the student will not be responsible for the cost of the physician fees. However, the cost of prescriptions, laboratory tests, imaging and any medical services provided outside of the Office of Student Health are the responsibility of the student and their insurance carrier.
Insurance and Referrals
All medical students are required to have medical health insurance. Specific information concerning the school-offered insurance plan is distributed to all students at the beginning of each academic year. If a student chooses not to participate in the school-affiliated program, the student is required to show proof of equivalent insurance coverage on the waiver application form given to the bursar.
Although a student’s insurance may not require a referral from a primary care provider, most Penn State Health specialty providers do require such a referral. The student must see a Student Health provider to have a referral.
Each student is responsible for understanding their health care coverage and insurance policy. Services not covered by the student’s health insurance plan are the responsibility of the student.